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Account & Login
- Sign Up & Account Deletion
- Login Error & Password Reset
- Subscription Plan Comparison
- Editing Email and Profile Information
- GoodPello Unified Account Guide
Plans & Subscriptions
- Differences between Individual, Team, and Corporate Plans
- Payment Types – Subscription Service & One-Time Payment Service
- Plan Upgrade & Downgrade
- How to add and remove team members
- Renewal Cycle & Billing Dates
Billing & Refunds
- How to register and change payment methods
- Payment Failure and Error Response
- Receipt & Invoice Guide
- Updating Billing & Company Information
- Refund and Cancellation Policy & Digital Content Withdrawal
Content Download & Usage
- How to download templates and quantity limits
- Comparison: Annual Subscription vs. Pass (1-Day / 30-Day)
- Project Registration and License Issuance
- Guide to using content after subscription ends
- Content Backup and Re-Download Guide
Licenses & Copyright
- Information on scope of content use
- License Issuance & Verification Guide
- Copyright & Usage Rights for Images Included in GoodPello Templates
- Precautions when using external channels
- Notice on Prohibition of Sharing and Reselling Content
Security & Privacy
- 개인정보 및 쿠키 정책 요약 보기
- What we collect and how long we keep it
- How to set cookie collection and blocking
- Whether to share with third-party services
- How to request access, correction, and deletion of information
Service Policies
- Service hours and maintenance schedule
- Response to system failure/emergency maintenance
- Policy guidance when content provision is discontinued
- Reasons for use restrictions and membership cancellation
- Notice of feature changes or updates
Technical Support & Troubleshooting
- If the template file (PPTX, PDF, etc.) does not open
- If the template download fails or an error occurs
- If the payment page does not open or stops loading
- If the download button is not activated even after sharing on SNS
- If you did not receive the team invitation email or cannot accept the invitation
