Sign Up & Account Deletion
Q1. How do I sign up for Goodpello?
A1. Signing up is simple. However, if you miss a few details below, the process may not go smoothly.
Choose your preferred sign-up method and follow the steps.
- Sign up with a regular email
Enter your name, ID, email address, and password, then click [Create Account] to complete your registration.
You must agree to the Terms of Use and Consent to Collection and Use of Personal Information.
For a smooth experience, please review these before agreeing.
By default, the newsletter subscription is turned on at sign-up.
If you don’t want it, you can unsubscribe anytime under [My Account > Account Details] after sign-up. - Sign up with a social account
You can sign up easily with your Google, Apple, Facebook, X (Twitter) account.
Click your preferred social login button and complete that service’s authentication.
Your GoodPello account will be created and you’ll be logged in immediately—no separate password entry required.
[Note]
If you’re already logged in to a social account in your browser, sign-up/login may complete automatically without additional input.
- If you later want to change your password or email, or disconnect your social account, go to [My Account] to manage settings.
※ Your profile information (e.g., name, email) is registered based on the data provided by the social login provider.
※ Email sign-up accounts and social sign-up accounts are not linked, even if they use the same email address. Please log in using the method you used at sign-up.
Q2. I see the error “This account is not registered.”
A2. This can happen if you previously signed up with email but try to log in via a social account.
At GoodPello, email accounts and social login accounts are not linked.
Please use the same login method you chose at sign-up.
- Signed up with email → Log in with email
- Signed up with Google → Use the Google login button
If you’re unsure which method you used, contact Customer Support and we’ll assist you promptly.
Q3. How do I delete my account?
A3.You can delete your account anytime under [My Account > Account Details].
Before proceeding, please review the following:
- If you have an active paid subscription, you must cancel the subscription first before deleting your account.
- Upon deletion, your licenses and download history will be deactivated, and related information will be retained for 1 year and then permanently deleted.
- After deletion, your account and data cannot be restored. Please proceed carefully.
