How to register and change payment methods
Q1. What payment methods are available for international purchases?
A1. All international payments for GoodPello are securely processed through Paddle, our global payment provider.
Paddle offers a wide range of payment methods depending on the user’s country, currency, and local regulations.
Supported payment methods include:
- Credit / Debit Cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay, etc.)
- PayPal
Note:
- Payment methods are automatically displayed based on your region and device at checkout.
- Some payment methods may not be available depending on your country or local restrictions.
- Paddle supports 20+ global/local payment options; GoodPello does not individually control which methods appear.
Q2. Can I change my payment method later?
A2. Yes. Paddle allows subscription users to update their billing information anytime.
You can update your payment method via:
- The “Update Payment Method” button on your My Account > Subscription Details page
→ which redirects you to your Paddle Billing Portal, or - The link provided in your Paddle receipt email
Important:
- You can update your card information directly in Paddle.
- Paddle will always send a confirmation email after the update is complete.
Q3. Will changing my payment method affect my subscription or past payments?
A3. No.
Updating your payment method only changes the payment option used for your next billing cycle.
Your subscription status, license information, billing history, and past receipts remain unchanged.
Q4. Will I receive a confirmation email after updating my payment method?
A4. Yes.
Once the update is completed in Paddle’s Billing Portal, Paddle will automatically send you a confirmation email.
This email includes the updated payment details and the date when the new method will take effect.
Q5. The payment method update failed. What should I do?
A5. Please check the following:
• The issue may be caused by a temporary card authorization or network error.
• Make sure your card has not expired and that the available limit is sufficient.
• If the problem continues, try another card or payment option (if available).
• For additional assistance, contact us via [Support Center > 1:1 Inquiry].
Q6. Can I switch between credit card and PayPal?
A6. Switching payment type (e.g., Card → PayPal, or PayPal → Card) is handled according to Paddle’s policies:
- Paddle does not allow changing between payment types within the same subscription.
- To switch, you will need to:
- Cancel your current subscription, and
- Start a new subscription using your preferred payment method.
You can continue using your existing subscription until the end of the current billing period.
Q7. Where else can I access the Paddle Billing Portal?
A7. If needed, you can also access the Billing Portal through:
- The “Manage Subscription” link included in your original Paddle receipt email
- The Paddle subscription confirmation email
(Both contain a secure link to your personal Billing Portal.)
However, the easiest way is always through the GoodPello website via [My Account > Subscription Details].
Q8. Is my payment information stored by GoodPello?
A8. No.
GoodPello does not store or process any credit card or PayPal information.
All payment information is fully encrypted and stored only by Paddle, our global payment provider.
