Login Error & Password Reset
Q1. I can’t log in. What could be the reason?
A1. Most login errors occur for one of the following reasons. Please check each item below in order.
- Make sure your email address and password are entered correctly.
- Check that auto-filled information isn’t inserting old or incorrect data.
- Ensure that Caps Lock is turned off.
- Confirm that your sign-up method and login method match.
(For example, if you signed up with email but try to log in with Google, an error may occur.)
Note:
If you signed up with an email address, you can’t log in using a social login button (Google, Naver, etc.).
Please use the same login method you selected at sign-up.
Q2. I see the message “This account is not registered.”
A2. This usually happens when you try to log in with a social login button (e.g., Google, Kakao) even though you didn’t sign up that way.
- Signed up with email → Log in using your email and password
- Signed up with a social account → Use the same social login button
If the login method doesn’t match your sign-up method, the system won’t recognize your account.
If you’re unsure which method you used, please contact [Customer Support > 1:1 Inquiry] for assistance.
Q3. I forgot my password. How do I reset it?
A3. You can reset your password by following the steps below.
- On the login screen, click [Forgot Password].
- Enter the email address you used at sign-up and submit.
- Check your inbox for a password reset email.
- Follow the link in the email to set a new password and log in again.
If you didn’t receive the email:
- Check your spam or junk mail folder.
- Make sure you entered the same email address you used at sign-up.
Q4. I forgot my ID (email address). How can I find it?
A4. If you can’t remember which email address you used to sign up, you can check it using the steps below.
- On the login screen, click [Find ID].
- Enter your name and the email information you registered with.
- If a matching account is found, your email address will be displayed on the screen.
Note:
The Find ID feature is available only for email sign-up users.
If you signed up with a social account (e.g., Google, Apple), please log in using that service instead.
Q5. I signed up with a social account, but I don’t have a password. Can I set one?
A5. For some social logins (such as Google), you can disconnect the linked account and create a password to switch to the email login method.
Currently, this feature is only available for Google accounts.
For other social logins such as Kakao or Naver, the function is either limited or not yet supported.
For details, please contact [Customer Support > 1:1 Inquiry].
How to set a password for Google accounts:
- Go to [My Account > Account Details] and click [Disconnect Google Account].
- A password reset email will be sent to your registered email address.
- Open the email and click [Reset Password], then set a new password.
Once completed, you can log in using your email + password, and your social login will be disconnected.
You cannot use both login methods at the same time.
Q6. The login page freezes or keeps loading.
A6. Try the following steps in order:
- Clear your browser’s cookies and cache.
- Try logging in again using a different browser (Chrome, Safari, Edge, etc.).
- If your network is unstable, try reconnecting to Wi-Fi or switching to a mobile network.
If the issue persists, please share details such as your browser, device, and any error messages with our support team for faster assistance.
