Updating Billing & Company Information
Q1. Can I update my company name or business information?
A1. Yes, you can — but only Annual Subscription (Recurring) members can update their billing information.
Annual subscribers can go to [My Account > Update Billing Information] and change the following fields:
- First Name / Last Name
- Company Name
- Address
- Country / Region
- Business Registration Number (Tax ID)
This information appears on PDF receipts and license documents, so please ensure all details are accurate for internal accounting or compliance purposes.
✔︎ Why can’t One-time Purchase (1-day / 30-day pass) users update billing information?
- One-time purchases generate a PDF receipt immediately upon payment.
- The receipt is fixed at the moment of purchase and cannot be edited afterward.
- Since one-time passes do not renew automatically, there is no future receipt where updated billing information would apply.
Therefore, if a one-time pass user clicks “Update Billing Information,” the following message will appear:
“Billing information cannot be updated for one-time purchases.”
Q2. When do the updated billing details take effect?
A2. Changes are saved immediately, but they will only be applied to your next invoice or receipt.
[Important]
Updated information does not apply to previously issued receipts or license documents.
Q3. Can I switch my account type from Personal to Company?
A3. No. Updating billing information does not change your account type (e.g., Personal → Team/Enterprise).
Billing details simply affect what appears on your receipts.
If your organization requires Enterprise-level billing, invoicing, or a custom contract,
please contact us through [Pricing > Contact Sales] for a dedicated Enterprise plan consultation.
