If the template download fails or an error occurs
Q. What should I do if the template cannot be downloaded or if an error occurs?
A. Download errors are usually related to your browser environment, network issues, or login status. Please check the following items in order.
Things to Check
- Login Status
Only logged-in Goodfellow members can download templates. If your session has expired or you are logged out, please log in again and try. - Browser Cache/Cookies
Old cache or cookies may interfere with downloads. Please clear your browser’s cache and cookies, then try again. - Popup Blocking or Browser Extensions
Certain ad-blocking plugins or browser settings may block the download link. Temporarily disable security extensions, or try using another browser (such as Chrome or Edge). - Network Issues or Firewall Settings
Corporate networks or security software may block downloads. Please try again using a personal network or another device.
Tips
- In mobile environments, downloads may occasionally be restricted. We recommend downloading on a PC.
- If you see a message indicating the file is corrupted, the download may have been interrupted. Please try downloading again.
[Additional Guidance]
If the issue is not resolved with the above methods, please capture the browser type you are using along with the error screen and send it to our Customer Support via 1:1 inquiry. We will provide assistance promptly.
