Response to system failure/emergency maintenance
Q. How does GoodPello respond to system failures or emergency maintenance?
A. GoodPello has established and operates an immediate response process to minimize inconvenience to members even during unexpected system failures or emergency situations.
[When a System Failure Occurs]
- The monitoring system detects the failure immediately,
- and the dedicated operations team promptly identifies the cause and begins restoration work.
- In case of a major failure, a notice is promptly posted on the website or via alert pop-ups.
[When Emergency Maintenance is Needed]
- In urgent cases such as security vulnerabilities or external attacks,
- GoodPello will provide advance notice whenever possible, although maintenance may proceed without prior notice if unavoidable.
[Note]
To ensure system stability, most maintenance work is scheduled during nighttime or low-usage periods.
