Renewal Cycle & Billing Dates
Q1. Are subscriptions automatically renewed?
A1. Yes. All GoodPello subscriptions renew automatically every year on the same date as the original purchase.
The plan type and number of team members remain unchanged unless manually updated.
[Example]
If you start a 5-member Team Plan on March 15, 2025,
→ it will automatically renew on March 15, 2026, under the same conditions.
Q2. How is the billing date calculated?
A2. Your billing date is based on the original purchase date, renewed annually.
Even if you add or remove members during the term, your billing cycle remains unchanged.
Additional members are billed separately on a pro-rata (daily-based) calculation.
[Note]
When reducing team size, pricing updates are applied from the next billing date — not immediately.
Q3. Are one-time payments automatically renewed?
A3. No. One-time passes (1-Day or 30-Day Plans) do not auto-renew.
They expire automatically at the end of the selected period.
To continue using the service, simply purchase a new pass.
Q4. What happens if the billing date falls on a weekend or holiday?
A4. Payments are processed automatically by date, even on weekends or holidays.
If the payment fails due to card issuer delay, the system will retry automatically within 1–2 days.
Q5. If I cancel my subscription, can I still use it until it expires?
A5. Yes. Even after cancellation, you can continue using all features until your current term expires.
After the expiration date, billing stops automatically and the subscription ends.
Q6. What happens if a payment fails?
A6. If a payment attempt fails, your subscription is temporarily suspended, not canceled.
The system automatically retries the payment during a short grace period.
If successful, your subscription continues seamlessly.
If repeated failures occur, your account access may be restricted until payment is completed.
Q7. If I reduce team members, will the price decrease immediately?
A7. No. Annual subscriptions are prepaid, so refunds are not provided for reduced seats mid-term.
The new team size and adjusted billing rate take effect from the next renewal date.
[Example]
If you reduce from 8 members to 6 during your current term,
→ the 8-member price remains for the current year,
→ the 6-member price applies from the next billing cycle.
Q8. How is billing handled when adding team members?
A8. When adding members, the fee for the remaining term is calculated on a pro-rated basis and billed immediately.
At the next renewal, the full updated team size will be reflected in your annual invoice.
- Existing subscription cost remains unchanged
- Added members are billed for remaining days only
- The shorter the remaining term, the smaller the additional fee
[Example]
If you add one member 3 months into your annual 5-member Team Plan,
→ you’ll pay only for that additional member’s remaining 9 months.
→ From the next year, you’ll be billed for 6 members total.
Q9. Why is the amount on Paddle slightly different from what I expected?
A9. All international payments are processed through Paddle.
Small differences (up to ±1 USD) may occur due to VAT calculation, rounding adjustments, or currency exchange at the time of billing.
This is normal behavior of Paddle’s system and does not indicate an overcharge.
[Note]
Invoices and receipts are issued directly by Paddle and can be accessed via your email receipt or Paddle account portal.
