How to add and remove team members
Q1. I'm on a Team Plan. How do I add team members?
A1. Adding team members is very simple.
If you are the owner of an active Team Plan subscription, go to [My Account > Team Management], enter the email address of the person you want to invite, and send the invitation.
The invited user can join the team via the email, and as the team owner, you can track invitation status in real time.
Q2. I sent an invitation, but my teammate hasn’t joined yet. What should I do?
A2. You can check the status of any invitation in the Team Management screen.
If the status shows “Pending,” the user has not yet completed registration.
In this case, you can click [Cancel Invitation] to void it and then resend a new invitation to the same email address.
If the invitation email doesn’t arrive, be sure to check the spam folder as well.
Q3. I want to remove a team member. How do I do that?
A3. On the Team Management screen, simply click the [Remove] button next to the member’s name. Removal takes effect immediately.
Once removed, that person will no longer be able to download content or access projects.
The freed-up seat can be reassigned to another user for the rest of the subscription period.
Q4. If I reduce the number of team members, will my subscription fee go down?
A4. Subscription fees remain unchanged within the current billing cycle.
Any adjustments to the number of members will apply starting from the next billing date.
(For example, if you subscribed to a 6-member plan and remove 2 members, you’ll continue on the 6-member rate until the current term ends. From the next billing date, you’ll be charged at the 4-member rate.)
Q5. Can I increase the number of team members at any time?
A5. Yes, you can add team members at any time during the subscription period. The prorated additional fee will be charged immediately.
From then on, billing will automatically renew based on the new team size.
Q6. What happens to existing downloads or projects when I add or remove team members?
A6. When a new member joins the team, they can download and use content from their account starting from the time they join.
However, any content downloaded or projects created by other members before that point are not automatically shared.
Removed members can no longer log in to the team or access any team content.
However, licenses for content they previously downloaded remain valid only within the scope of the projects they created.
Other team members cannot reuse or repurpose that content.
The team owner can view all project and download records for management purposes,
and newly added members can only view team projects and downloads created after they joined.
[Note]
- Seats from removed members can be reassigned to new users within the remaining subscription period.
- Changing or removing members does not affect the plan fee during the current billing cycle.
Q7. How can members with an existing personal account join a team?
A7. If you already have a personal GoodPello account, the process depends on your subscription status:
1️⃣ If you have an active subscription (Annual or One-Time Pass) → You cannot join a team using your existing account.
You must create a new account with a different email address and join the team through a new invitation.
This rule prevents conflicts between personal and team billing or license records.
2️⃣ If your subscription has expired → You can join a team using your existing account.
When you do, your personal data—such as downloads, projects, and collections—will be temporarily hidden during your team membership,
and will automatically reappear once you leave or are removed from the team.
[Note]
- Only accounts with an expired subscription can join a team.
- Personal data is not merged with team data and remains inaccessible while in the team.
- After leaving the team, all previous personal data becomes visible again.
