Information will be deleted upon account deletion
Q. If I delete my account, will all my information be erased?
A. When you delete your GoodPello account, most of your personal information is immediately deleted.
However, certain information is securely retained for a legally required period.
| Deleted Information | Retained Information |
|---|---|
| - Member identification information such as email, password, and name - Personal settings such as language preferences and notification preferences are all deleted. | - Payment history, subscription details, and tax invoice issuance records (up to 5 years) - Customer inquiries and dispute handling records (up to 3 years) - Access logs (e.g., IP addresses, up to 3 months) - Download history and license creation records (remain valid in existing projects) |
Download history and license creation records are not deleted and remain valid in your existing projects.
This is to verify the legitimate usage history of content and to ensure the validity of licenses.
[Information that may be retained indefinitely]
Communication records such as comments, reviews, and messages with administrators may not be deleted
to preserve service history and ensure operational stability.
[Note]
Retained information is kept to the minimum required by law,
and is securely destroyed beyond the retention period so that recovery is impossible
