If the payment page does not open or stops loading
Q. What should I do if the payment page does not open or if the loading process stops?
A. If the payment page does not load properly, it is usually due to browser settings, security programs, or network conditions.
Please check the following items in order.
[Things to Check]
- Refresh the browser or try another browser
The payment page may fail to load due to a temporary network error or expired session.
Please refresh the page or try again using another browser such as Chrome or Edge.- Check popup blocking settings
If popups are required during the payment process but are blocked, the page may not open.
Please disable the popup blocker in your browser or add Goodfellow to the exceptions list.- Check ad blockers or security extensions
Extensions such as AdBlock or Ghostery may interfere with the payment window.
Temporarily disable these extensions and try again.- Check your network or firewall settings
In company or public institution networks, access to the payment system may be blocked due to security settings.
If possible, try again using a personal network such as a mobile hotspot or home Wi-Fi.
[Additional Guidance]
If the issue still persists, please capture the browser type you are using and the error screen,
then submit it through our 1:1 inquiry. We will assist you promptly.
